Last updated December 2023
When we collect and use your personal information, we are subject to the General Data Protection Regulation and the Data Protection Act 2018 and for the purpose of these laws; we are responsible as the ‘controller’ of the personal data.
Who we are
We are Freder Ltd, company number 11945314 trading as ‘Freder’. This privacy policy is issued on behalf of the Freder Ltd.
Key terms used within this policy:
We, us, our Freder Ltd trading as Freder.
Team responsible for data protection compliance
Data Protection Officer, Freder Ltd 71 - 75 Shelton Street London WC2H 9JQ
"You" or "Your" Refers to anyone whose personal data we process
We’re committed to respecting and protecting your privacy.
Terms, Conditions & Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to “Us” or use our website.
We have a Data Protection Officer "Helen Kong helen.kong@freder.co.uk" who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at the “Data protection email” shown above.
How do we collect personal information about you?
We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:
What information do we collect?
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response time s and length of visits to pages.
How long do we retain your personal information?
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
We will retain your data for a minimum period of 30 days following the date of submission, and for a maximum period of 6 years.
Use of information?
We may use the information that you directly provide to us in the following ways:
We may use your personal data for the purpose of carrying out our obligations arising from any contracts entered into by you and “Us”, such as providing you with products and services you have requested, visiting and arranging viewings of your property. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.
“We” may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of agency name’s business in response to customer enquiries or requests.
“We” may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services;
Where you have entered into a contract with us or we have provided you with services we may use your name, email address, postal address or phone number to ask for your feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.
We may make use of additional information about you when it is available from external sources to help us do this effectively.
Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.
We may use your name, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.
We may use your relevant information to verify your identity where relevant. Our legal basis for this use is compliance with a legal obligation to which we are subject or our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.
We may use the information that we automatically collect using technical means through our website to:
We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include Land Registry, Open Banking, Credit Checks Providers. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.
Who has access to information?
Our staff and management team have access to information. We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries), insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
Your rights
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right
To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
To access the information we hold about you and certain information about our processing of it and your rights in relation to it.
In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions. To rectification of the information we hold about you.
In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.
Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller.
To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.
Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal. To exercise any of these rights, email us at accounts@freder.co.uk or write to us at 71 - 75 Shelton Street London WC2H 9JQ. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
Security precautions in place to protect your information
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Use of Cookies
This Cookie Privacy Policy explains how we, FREDER, use cookies and similar technologies to recognise you when you visit our website at www.freder.co.uk. It explains what these technologies are and why we use them, as well as your rights to control our use of them. At FREDER, we understand the importance of your privacy and are committed to protecting your personal information.
What are cookies?
Cookies are small text files that websites place on your device (computer, phone, tablet) when you visit them. They help websites remember information about your visit, such as your preferred language and other settings. This can make your next visit to the website easier and more convenient.
What types of cookies do we use?
We use several types of cookies to provide you with the best possible experience on our website:
Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They allow you to navigate the site and use its features, such as logging in.
Analytical Cookies: We use Google Analytics to anonymously understand how visitors use our website. This helps us improve the website's content and user experience. Google Analytics uses cookies like "_ga", "_gat", and "_gid" to collect information without revealing your identity.
Functional Cookies: We use some cookies to remember your preferences, such as whether you want to stay logged in. This helps us provide you with a more personalised experience.
Targeting Cookies: We do not use any targeting cookies on our website.
However, if we partner with any third-party advertising networks in the future, their cookies might be used for targeted advertising purposes.
How can you control cookies?
You can control how cookies are used on your device through your browser settings. Most browsers allow you to block or delete cookies. You can also set your browser to notify you when a website tries to place a cookie on your device.
Here are some links to instructions on how to control cookies in popular browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=en&co=GENIE.Platform%3DDesktop
Firefox: https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
Safari: https://www.apple.com/legal/privacy/en-ww/cookies/
Edge: https://support.microsoft.com/en-au/office/enable-cookies-6b018d22-1d24-43d9-8543-3d35ddb2cb52
Your Rights and Choices
You have the right to access, rectify, erase, and restrict the processing of your personal data. You can also object to the processing of your data for marketing purposes. To exercise your rights, please contact us.
Changes to this Policy
We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on our website.
Contact Us
If you have any questions about this Cookie Policy, please contact us.
Links to other websites
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
Review of this Policy
We keep this Policy under regular review. If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.
Further information
You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.
Freder Sales & Lettings
180 Strand
London
WC2R 1EA
+44 (0) 20 3375 6374
+44 (0) 79 4436 9417
info@freder.co.uk
